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#286825 - 04/08/11 11:48 AM
Laptop Internet problem driving me mad...please help..!
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martinjamesdaley
Old Timer
Registered: 18/01/05
Posts: 1054
Loc: Lichfield
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I recently fell victim to a virus attack which rendered my laptop useless and unable to open Int explorer. I've since bought and installed Norton 2011 antivirus which have "cleansed" my laptop, however I still can't open Internet explorer. I'm connected to the internet (my BTHub indicates that I am) but when I click on iexplorer button - nothing happens. Also - I can't download windows updates or Norton updates so effectively I can't access the internet. I can't system restore either....! I've tried the usual suspects (restoring default Internet settings, making sure the dial up and proxy server box is not ticked etc.).
Anyone help?
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#286827 - 04/08/11 12:51 PM
Re: Laptop Internet problem driving me mad...please help..!
[Re: martinjamesdaley]
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elkay
Professional Forumite!
Registered: 23/11/05
Posts: 386
Loc: Croydon
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Hi Martin,
Sorry to hear of your problems. I'm by no means a computer expert, but I would hazard a guess that although Norton has cleaned up your laptop, some critical files affected by the virus have been corrupted. I would suggest re-loading your operating system, preferably with a 'repair' rather than full instal option, if available, so as not to lose any data stored. Just in case you do need to do a full installation which also involves re-formatting the hard disk (which will wipe out all existing data), I'd suggest backing up your files if you are able to do so. This worked for me last time I had a similar virus attack. Good luck.
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#286829 - 04/08/11 01:34 PM
Re: Laptop Internet problem driving me mad...please help..!
[Re: elkay]
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martinjamesdaley
Old Timer
Registered: 18/01/05
Posts: 1054
Loc: Lichfield
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Thanks Elkay.
I'm typing this on my laptop! Ha! Actually it's a hollow victory as I've had to open Safari. Iexplore seems completely dead....
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#286839 - 04/08/11 08:49 PM
Re: Laptop Internet problem driving me mad...please help..!
[Re: DaveBass]
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Rock'n'RollMouse
Be Nice (I'm New!)
Registered: 24/04/11
Posts: 20
Loc: Midlands
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Hi Martin,
You don't say which versions of Windows or IE you are (were) running.
Not being able to run Windows update is related to not being able to run IE;
not being able to run Norton update,is more worrying, suggesting something is not 100% cleaned, or some damage is still to be repaired.
A repair install, as suggested by elkay, should help if it's just damage repair, and its relatively quick; but if something nasty is still in there you'll soon be back to square-one.
Fully wiping and re-building, as suggested by others, will give you a clean start – unfortunately with Windows this isn't quick, and there are a few “gotcha's” to watch for. If this is your preferred choice of action, before starting:
- back-up your data, documents; photos; music – but also remember e-mails (if you don't use web-based email, like hotmail or google-mail) and email address-book; favorites (you wouldn't ant to loose your link to Guitars uk etc); rss/news reader settings; etc
- note your usernames and passwords, eg for email, skype, and/or any site sign-ons you may use - if using wireless, don't forget your own network!
- Make sure you have details for any software registrations (eg MS Office, or Norton) as you will need to re-apply these once they've been re-installed.
- Finally make sure you have copies of all drivers and software, you need to get your laptop working again (eg network/wireless drivers; and Norton - if you downloaded it, etc).
Hope all this bs helps a little,
rrm
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#286912 - 08/08/11 03:02 AM
Re: Laptop Internet problem driving me mad...please help..!
[Re: martinjamesdaley]
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Amasa
Be Nice (I'm New!)
Registered: 04/08/11
Posts: 22
Loc: Hampshire, UK
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Martin,
How are you getting on with your IE problems? If you're still having issues with IE, PM me and I'll try to help.
Cheers.
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