I spend my days warning people of the dangers of buying guitars “blind” online!  Not just from auction sites but regrettably it seems many retailers and online stores have no idea about the potential problems that can occur when delivering a guitar.

A guitar requires very specific packaging and support to ensure it arrives in perfect playable condition.  Not only do I  personally wrap and pack every guitar to ensure the safety of the guitar in transit but every guitar sold is also meticulously setup to the customers personal specification pre sale too.  This ensures your guitar is cosmetically and geometrically perfect – and will arrive this way.

My statistics to back up this claim.  In 3 years personally packing my guitars sold I have had ONE guitar damaged in transit.  I will pack a couple of guitars as part of my daily routine so you do the maths!  Its a pretty re-assuring statistic thats for sure.

As well as my personal approach to arranging and preparing your guitar for delivery and the hand finishing / quality control, I make myself available MOST hours of the day, right up until late at night via my live chat facility.  You will find this at my main site http://www.richardsguitars.co.uk in the bottom right hand corner.  I am here to answer any questions regarding your delivery whenever you need me.

How many other online stores provide you with access pretty much 24/7 to the owner of the business – the same person who has 16 years experience dealing in the product you want to buy – who will ultimately be the  same person who will wrap and pack your guitar and send it on its way to you?  I am pretty sure the answer will be NONE.

The cost of truly personalised, dedicated service?

£15 throughout Western Europe